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General Administration

General Administration ensures the overall efficiency of the operation of the Corporation in accordance with the Mission Statement. We are responsible for the following:

  • Tenant, applicant and public concerns and complaints
  • Policies
  • Human Resources
  • Internal reviews
  • Board matters
  • Community partnerships

Finance and Administration

The Finance Department is responsible for all financial reporting matters of the Corporation which include the following:

  • Processing of rental payments
  • Accounts receivable
  • Former tenant collections
  • Accounts payable
  • Payroll
  • Budgeting
  • Financial reporting


The Property Management team is responsible for approximately 1200 units comprised of family, senior, affordable, rent supplement and supportive housing units.

Some of the team’s key operational responsibilities are managing the day to day operations of all properties ensuring effective and efficient operation including compliance with government regulations, life safety standards and timely repair of maintenance work.  Annual inspections of building components and individual units are conducted to evaluate the overall condition and identify capital improvements.

We oversee tenant rental accounts following up with rental arrears, meeting with tenants to resolve arrears, serve eviction notices as needed, and participate in the legal process by attending Landlord and Tenant Board Hearings.

Our team prepares rent calculations and adjustments to tenant accounts.  We thoroughly investigate unreported and/or misrepresented income and recommend corrective action in compliance with the Housing Services Act.  We conduct annual income reviews, prepare lease renewals and perform leasing interviews with new tenants.

We strive to develop and maintain tenant and community relations by promoting effective communication with tenants.  We provide information to tenants of all applicable policies and programs.  We investigate tenant complaints and assist with remedial action.

Our team is committed to serving our communities striving for strong and healthy neighborhoods.

Housing Social Worker

The Housing Social Worker program has three functions:  Housing Retention, Conflict Resolution and Community Development.

Housing Retention
The first focus is Housing Retention.  This assists residents in retaining their housing.  In some cases, literacy or memory is an issue for residents.  Therefore, by assisting them to complete required the forms and submit complete information, they are able to retain their housing.  Also, the Housing Social Worker assists residents in finding solutions to pay rental arrears. 

Conflict Resolution
The second focus is Conflict resolution.  The Housing Social Worker works with residents to help them gain appropriate skills in communication so that they are able to sustain their tenancy.

Community Development
The third focus is Community Development.  By engaging the tenants, it empowers them to more confidently manage their lives. In several communities we have Community Gardens and Food Banks.  There are also plans to implement a program that will teach residents how to cook nutritional and delicious meals. 

Children are also a major focus.  There is an after school program in two communities during the school year and during the summer, day camps are offered in three communities. The summer camps include breakfast, lunch and two snacks.  The kids also have on site games, crafts, and activities. Every week they go out into the community for fun and learning programs.  The trips include the Peterborough Zoo, Beavermead Park, The Art Gallery, bowling, swimming and even to the movies. The Peterborough Astronomy club comes one evening every summer with several of their large telescopes so that both the kids and their parents can view the world outside this one. It is a favourite time for both kids and parents. This summer there were two trips out of town that were great fun for the kids. The first was to Cedar Water Park in Bowmanville and then at the end of summer Horseback riding at Stillbrook Riding Stable in Keene.

The goal of the Day Camp is to give kids a fun and busy summer, to build self esteem, learn cooperation and communication skills and to offer new experiences so that they can believe that they can become anything they want to be.


The purpose of the Building Resource Department is to provide efficient and cost effective control and management of the Housing Corporation’s real property assets.

We strive to maintain or improve the functional and physical condition of housing properties through the appropriate and diligent expenditure of Capital and Operating funds by managing repairs and improvements by obtaining goods and services through a variety of technical contracts in areas such as electrical, plumbing, heating, mechanical, structural, landscape and architectural.

Major capital projects are identified and a planned program is developed by tracking the condition of the property and building elements, identifying the remaining functional/physical life span of the building elements (i.e. roof, parking lots, windows, doors, mechanical equipment, life safety systems, heating equipment) and estimating replacement costs. Typically, a five year plan is developed and capital projects are awarded through the process outlined in the Peterborough Housing Corporation Procurement Policy.

Operating and Recurring maintenance programs are identified and the determined day to day services and programs are acquired through a competitive bid process.  Some of these services include:

  • Summer and Winter Site Maintenance contracts
  • Smoke alarm testing in compliance with the Ontario Fire Code
  • Elevator maintenance and service contract in compliance with Technical Safety Standards Association 
  • Gas Furnace Maintenance in compliance with Technical Safety Standards Association
  • Fire Alarm and Life Safety test and inspection program in compliance with the Ontario Fire Code
  • Parking control Contract
  • Pest Control services

 Project Management

Since 2004 the Peterborough Housing Corporation has been actively engaged in the local community, developing and constructing a series of multi-residential affordable housing projects.  These projects have included both renovations and new construction.  By making use of federal, provincial and municipal funding to construct affordable housing this department has developed six properties and constructed 218 affordable housing units in the city and county. 

Peterborough Housing Corporation has also shared their expertise and worked with other non-profit organizations to assist them in developing and constructing affordable housing projects.  We have worked with local agencies like the Brock Mission, Community Living Peterborough and the Otonabee Non Profit Housing Corporation in Keene, Ontario, to develop another 35 units of affordable housing specific to the mandate of that particular organization.  The Project Management department has also assisted with the redevelopment and construction of two large loss insurance claims, both within the Peterborough Housing Corporation housing portfolio and for an outside housing cooperative.

As a housing project is developed this department selects and negotiates agreements with design professionals, technical consultants and contractors.  We apply for municipal planning and development approvals and carry out construction contract tendering.  The Project Management department advises on design standards and cost controls.  We continue to be involved during all facets of the project both in the office and on the job site.  We are well versed in the Construction Safety Association’s Health and Safety guidelines, the Ontario Building Code and the Ontario Fire Code regulations. We provide regular monitoring and reporting on the project’s capital budget and construction schedule and we also carry out the contract administration, processing change orders and payment approvals, while acting as the owner on the construction site.

In future, Peterborough Housing Corporation will continue to grow and develop affordable housing projects with any available federal, provincial and municipal funding and on the asset base that it achieves as the long term provincial debentures begin to fall off the current properties in the city and county.

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